Thursday, June 30, 2011

receptionist for a day

Today I was Angie in the office as she was away today, and volunteer James was me from last year, going out to get the mail and doing odd jobs etc. So I had a little bit of a power trip and was allowed to boss him around. Not really though, I was interviewing actor's all day and he was helping out the volunteer/venues peeps.

I have been answering and forwarding calls and I'm getting the hang of it. There are some very rude and insistent people out there.

"When will ***** be playing at the festival?"
"I'm not sure yet, the festival guide isn't due out for another week."
"but I just want to know when one film is playing."
"I couldn't tell you until the program is finalized and printed, which won't be until next week."
"But it's just one film."
"I'm a volunteer filling in for reception today, all I know is that you can get the program, with dates and times and venues and reviews and everything, online, in The Age and at the Box Office at The Forum as of next Friday."
"[Grmupy and short] fine then, I guess I'll wait... *beep, beep, beep, beep...."

Truth is, although I do know when and where some films are playing because I was given the arduous task (Cough cough) of trying to break the offline version of the ticketing system yesterday and reporting any problems, there is no way I can check and no way I can remember off the top of my head.
I don't know how Angie deals with such rude people every day.
Speaking of which a delivery man came to the door earlier and I buzzed him in and he wouldn't come in so I picked up the phone to talk to him and he said he had a delivery, so I told him to come in and he got so angry that I had the gall to assume he would bring that delivery up to us (we have an elevator by the way). So I went to find someone who could help me and he demanded a permit because the loading zone was full and the parking inspectors weren't being reasonable. Somewhere in the thick of it he left and later he came back and said he'd contacted his boss who had told him that it was his job to bring the delivery up to us. Somehow two people from the office still ended up doing it instead. Ridiculous. That article on the Yahoo front page today about political party members whose job it is to predict future economic trends saying Australians need to work harder or face declining living standards is sitting pretty ominously in the forefront of my mind right now.
They may be onto something there.

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